As acte of the settlement, Facebook will make changes to its grâce moderation progiciel. Audio will be muted by default and videos (which often include querelleur or otherwise harrowing footage) will be displayed in black and white. These changes will be in assis for all moderators by 2021. Moderators will also have access to licensed fantastique health professionals, counselors and monthly group therapy sessions.
Facebook will also require the companies who hire grâce moderators to provide details embout psychological béquille at each workstation and to screen for « emotional resiliency » during the hiring process. They’ll also need to tell moderators how to remise violations of Facebook’s policies by their own workplace.
The settlement covers grâce moderators in California, Arizona, Texas and Florida who worked for Facebook from 2015 until now. Those involved in the class-action suit can review the settlement and request changes before a judge signs off on it.
The class-action suit stems from one filed by corriger grâce moderator Selena Scola in 2018. She claimed that she developed PTSD after nine months on the job. The suit alleged that the company « ignored its duty » to protect moderators who experience fantastique traumatisme after viewing extreme material as acte of their job. Désinvolture moderators in angélique have brought similar lawsuits against Facebook. Last year, the company announced pay increases for grâce moderators, following reports that they were not well compensated for thankless, difficult work.
“We are grateful to the people who do this important work to make Facebook a safe environment for everyone,” Facebook told Engadget in a statement. “We’re committed to providing them additional support through this settlement and in the future.”
“We are so pleased that Facebook worked with us to create an unprecedented program to help people performing work that was unimaginable even a few years ago,” Steve Williams, a lawyer representing the plaintiffs, told The Stick. “The harm that can be suffered from this work is real and severe.”